1. General Information
In compliance with Law 1581 of 2012 and Regulatory Decree 1377 of 2013 of the Republic of Colombia, Serpi Soluciones S.A.S. ("Serpi ERP") presents this Privacy Policy and Personal Data Treatment Policy.
2. Information We Collect
We collect information you provide directly to us when creating an account, requesting a demo, or using our ERP services. This includes:
- Full name and corporate title.
- Company name and Tax ID (NIT).
- Email address and phone number.
- Financial and accounting data uploaded to the platform.
3. Use of Information
The collected data is used exclusively for:
- Providing, operating, and maintaining our SaaS platform.
- Electronic billing in compliance with DIAN regulations.
- Technical support and system notifications.
- User experience optimization (Anonymous Growth & Analytics).
4. Security and Storage (AWS Infrastructure)
All information is stored in databases managed by Amazon Web Services (AWS) under strict encryption protocols (AES-256) in transit and at rest. We maintain an enterprise-level security SLA to ensure your company's data is never at risk or sold to third parties.
5. Your Rights
As the data owner, you have the right to know, update, rectify, and delete your personal information. You can exercise these rights at any time by emailing soporte@serpi.com.co.